How do I choose the right size?
- Tops
Refer to the bra cup size you usually wear and match it with our top size chart.
Please note that sizing can vary significantly between Western and Asian standards, so double-check before choosing.
- Bottoms
Use a measuring tape to measure the widest part of your hips and bottom. It's best to ask a friend for help to ensure accuracy. Keep the tape level, and refer to our bottom size chart for guidance.
- One-Pieces
Choose your size based on both your cup size and hip measurements. The torso length of the suit increases with size.
- Leggings
Measure around your waist and hips, and select your size according to the leggings size chart.
Refer to the bra cup size you usually wear and match it with our top size chart.
Please note that sizing can vary significantly between Western and Asian standards, so double-check before choosing.
Use a measuring tape to measure the widest part of your hips and bottom. It's best to ask a friend for help to ensure accuracy. Keep the tape level, and refer to our bottom size chart for guidance.
Choose your size based on both your cup size and hip measurements. The torso length of the suit increases with size.
Measure around your waist and hips, and select your size according to the leggings size chart.
What is the difference between fixed and removable paddings?
Fixed Padding
- Approximately 1.7 cm thick in the center
- Provides more shape and light push-up support
- Not removable
Removable Padding
- Around 0.7-0.8 cm thick
- Can be removed, washed, or replaced
- Offers more flexibility and a natural fit
How should I store my bikini top?
- To keep the shape intact, avoid folding the cups into each other like a mirror. This can deform the padding.
- Instead, gently overlap the cups so they sit side by side.
- Treat your bikini top like a bra—it’s a delicate garment that needs proper care.
How should I clean and care for my swimwear?
- Hand wash with cold water. Use no detergent or a very mild cleanser.
- Do not use hot water, bleach, or harsh detergents.
- Do not machine dry or leave in direct sunlight, as heat can damage fabric and strap elasticity.
- Let your swimwear drip dry in the shade.
Removing Sand from Fabric
- Swimwear fabric is elastic, making it easy for sand to get stuck between fibers.
- Let the suit dry before removing sand—sand sticks more when wet.
- Turn the suit inside out and gently flick or shake the fabric.
- Avoid flushing water directly into the crotch area, as this can push sand deeper.
- If sand remains, soak the suit in water and gently stretch the fabric while submerged. Let the sand fall to the bottom of the sink. A few minutes of soaking can also help loosen dirt.
Can I change or cancel my order?
Yes—if your order has not yet been packed or shipped.
To request changes, log in to your account, view your order, and send us a message via the online chat.
What is your return and refund policy?
For full return details and instructions, please see our Return Policy
What if I received a defective item?
If you receive a defective item, we will replace it. Let us know within 7 days of receiving the product via our chat box.
Tell us what the issue is, and we’ll respond within 48 hours. If the issue is approved, we’ll send you a replacement in the same style, if available.
If the item is not available anymore, we will issue a refund.
Please note:
- We do not consider items damaged after wear or shipping-related damage to be defective.
Slight color differences may occur due to screen settings and lighting. This is not considered a defect.
Where do I return my item?
中文地址
SurfAce Apparel 售後服務中心
彰化縣伸港鄉新港路 51-1 號
電話：04-7981135#221
English Address
SurfAce Apparel – Sales Service
No. 51-1, Xingang Rd., Shengang Township
Changhua County 509, Taiwan (R.O.C.)
Tel: +886 4-7981135#221
Does SurfAce offer repair services?
Yes. We believe in helping your products last.While we put great care into quality, wear and tear over time is natural.
We offer repair services for the following:
- Add SurfAce logo patch: $5
- Y-back strap extension: $10
- Replace bikini straps: $20
- Replace Poncho buttons: $5
- Upgrade “Fit Bikini Top” to 2.0 version (with fixed back ring): $10
- Shipping will be added to the repair fee.
- Enjoy free shipping for total repairs over $35 (within Taiwan)
Repair process
- Send a photo of the item and the area to be repaired via our chat box
- We’ll evaluate and confirm cost and estimated repair time (usually 1–3 weeks)
- Once confirmed, complete the payment and send the item along with the completed Repair Form
Still have questions?
Send us a message via the chat box at the bottom right corner of our website. We’re happy to help.
