Shipping

TAIWAN (Free Shipping on orders over NTD3000)

Region
Service
Shipping Fee
Shipping Time*
(Not including Order Process Time)
Taiwan (Main Island)
SF Express
NT$80
1-2 business days
Taiwan (Main Island)
7eleven Express : pick up at 7eleven
NT$80
2-3 business days 
Taiwan (Outlying Islands)
Post Registered MailNT$90
3-5 business days 

INTERNATIONAL  (Free Shipping on orders over NTD6000)

Country / Region

Service

Shipping Fee

Delivery Time*

Hong Kong, Macao

SF Express

NT$120 = US$ 4

4 - 6 business days

China

SF Exrpess

NT$280 = US$ 9

4 - 6 business days

Asia, Oceania

Chunghwa Post

NT$450 =  US$ 15

7 - 10 business

days

Europe, Africa

Chunghwa Post

NT$480 =  US$ 16

7 - 12 business days

Canada, USA

Chunghwa Post

NT$480 =  US$ 16

7 - 10 business days

Central and South America

Chunghwa Post

NT$480 =  US$ 16

10 - 21 business days



When will my order ship, and when will it be delivered?


Our shipping department is open Monday to Friday 9 a.m. - 5 p.m. Orders are processed after payment is fulfilled.
Please allow up to 1-3 business days to fully process and package your order.

Orders are not processed on the weekend and holidays. Delivery dates are based on average transit time.

In peak season, orders may take a full week to be processed, thank you for your understanding.


*Depending on the service you select and the season, your order can take as little as 2 business day to 10 business days.  
*Delivery Time: Please note that delivery times are measured at the point of shipping.


How can I track my order?


Once we ship your order you will receive an email with a shipping notification containing your tracking number.

Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status.



Duties and Taxes


Please note, all international packages may be subject to duties and taxes.  
The limits for duty-free packages are established by your local customs authorities.  

Please check your local customs website for more info.



How to pick up your parcel at any 7eleven - only in TAIWAN


Upon the parcels arrival at the convenience store, you will be notified by 7-11 e-Express via SMS.
Go to the designated convenience store and pick-up your parcel. 

(Please bring your ID card with you, and make sure to pick up your order within 7 days after the shipment has arrived at the shop.) 

If you have not received the notification SMS due to personal reasons, you can also track your order on e-Express’ website.