Return Policy

Items purchased from surfaceapparel.com are eligible for exchange or store credit only if returned within 14 days of purchase. No refunds, sorry.

Sale items and underwear are not eligible for exchange. 
Exchanging your order is free the first time. Exchanging a second time requires a shipping fee of 80 NT$ (only for Taiwan, please ask for the fee on international orders.)


CONDITIONS


Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

Please try on swimwear over underwear for sanitary reasons. Do not remove protective slip.


HOW TO SEND YOUR RETURN 


Step One:

Contact us via message center on the website, Instagram message or Facebook to make sure we have the product you want to have in stock.


Step Two

Download the exchange authorisation form and fill it out, click here: exchange form. 


Step Three

Send back:   1. the item you’d like to return

2. the exchange form

3. Exchange fee: First time exchange is free of charge. Second time exchange cost 80NT$ (for Taiwan)


Please note: When sending back bikini tops, please fold the cups the same way we folded them for you to prevent damage and deformation of the cups. 

We do not accept bikini tops that have lost their shape due to careless packaging! 


HOW TO SEND YOUR RETURN FOR DEFEKTIVE PRODUCTS


Step One:

Contact us via the message center, tell us the problem.


Step Two

Download the exchange authorisation form and fill it out, click here: Exchange Form


Step Three

Send back:   1. the item you’d like to return

2. the exchange form


Please note: When sending back bikini tops, please fold the cups the same way we folded them for you to prevent damage and deformation of the cups. 

We will return your shipping fee to you in cash when shipping the new bikini! (International orders too, but please contact us first, we will find the best solution to return you the shipping fee.)


RETURN ADDRESS


SurfAce Apparel 瑟斐思工作室
509 Changhua County, Shengang Township, Xingang Rd No.51 
+886 4 798 11 35
TAIWAN R.O.C.

* Store credits will be issued within 3 days upon receiving the original items. 
** For further questions and international exchange fees, contact us at service@surfaceapparel.com .

*** Please allow up to a week for your return to be fully processed.