Return Policy

Items purchased from surfaceapparel.com are eligible for exchange or refund if returned within 14 days of purchase.

Exchange and refunds for online orders can only be applied for online, they can not be processed at any retail shop. 
Exchanging your order is free the first time! 
Exchanging a second time requires a shipping fee of 80 NT$ (only for Taiwan, please ask for the fee on international orders!)

Sale items and underwear are not eligible for exchange. 



CONDITIONS


Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

Please try on swimwear over underwear for sanitary reasons. Do not remove protective slip.


HOW TO SEND YOUR RETURN 


Step One:

Contact us via message center on the website


Step Two

Fill out the exchange form that came with your order


Step Three

Send back:   1. the item you’d like to return

2. the exchange form

3. Exchange fee: First time exchange is free of charge. Second time exchange cost 80NT$ (for Taiwan)


Please note: When sending back bikini tops, please fold the cups the same way we folded them for you to prevent damage and deformation of the cups. 

We do not accept bikini tops that have lost their shape due to careless packaging! 



HOW TO SEND YOUR RETURN FOR DEFECTIVE PRODUCTS


Step One:

Contact us via the message center, tell us the problem.


Step Two

Fill out the exchange form that was sent with your order


Step Three

Send back:   1. the item you’d like to return

2. the exchange form


Please note: When sending back bikini tops, please fold the cups the same way we folded them for you to prevent damage and deformation of the cups. 



RETURN ADDRESS


SurfAce Apparel 售後服務中心

 彰化縣伸港鄉地址彰化縣伸港鄉新港路51-1

    0971430901


English:

SurfAce Apparel - Sales Service 

No. 51-1, Xingang Rd., Shengang Township, Changhua County 509, Taiwan(R.O.C.)  

+886 971430901


* Credits and refunds will be issued within 7-10 work days upon receiving the original items. 
** For further questions and international exchange fees, contact us through message..

*** Please allow up to 10 working days for your return to be fully processed.